The CRM that runs your agency, from first lead to final invoice.
Leads, follow-ups, email outreach, client projects and invoices in one workspace - with a portal where your clients see exactly how their work is going.
Running an agency shouldn't mean chasing leads, clients and invoices in five places.
As an agency grows, sales, delivery and billing end up in different tools. Vridesk brings them into one workspace your whole team shares.
Without one system
Missed follow-ups, unanswered clients
Leads sit in spreadsheets, inboxes and chat threads
Follow-ups depend on someone remembering them
Outreach goes out from one tool, replies land in another
Clients keep asking for a status update
Invoices are chased by hand, and overdue ones get missed
With Vridesk
One place for sales, delivery and billing
Every lead in one list, with its status, owner and next follow-up date
Today's and overdue follow-ups shown the moment you log in
Campaigns sent from your own mailbox, replies matched to the lead
A client portal that shows what is done and what is pending
Invoices with due dates that turn Overdue on their own
Features
Everything between a new lead and a paid invoice.
Vridesk follows the way an agency actually works: win the client, do the work, show the progress, get paid.
Leads and a pipeline you can see
Add leads one by one or upload a CSV. Each lead carries its status, source, owner, expected value and next follow-up date, and the Deals board shows the whole pipeline by stage.
CSV import with preview
Status, source and owner
Next follow-up date
Drag-and-drop deals board
Outreach from your own mailbox
Connect your email once. Campaigns go out in your name, and replies from leads show up in the Inbox, matched to the right lead.
Automations for the repeat work
Schedule a follow-up for every new lead, get an email when a follow-up is overdue, or remind a client about an overdue invoice.
A portal your clients can check themselves
Give each client a login. They see their projects, every task with its status, how much is done and their invoices - only their own, and view-only.
Product
Built around how an agency actually works.
A closer look at the screens your team uses every day.
01Sales
See every deal and what it needs next.
The Deals board shows each lead as a card under its stage. Drag a card to move it, and overdue follow-ups stand out in red.
Six stages from New to Won or Lost
Count and total value per stage
Follow-ups for today, overdue and upcoming
Deals
Sample data
Contacted
2 - ₹1,40,000
Rahul Sharma
Sharma Traders
₹80,000
Follow-up 12-Oct-26
Priya Mehta
Mehta Foods
₹60,000
Proposal Sent
2 - ₹2,25,000
Arjun Nair
Nair Interiors
₹1,50,000
Follow-up 09-Oct-26 (overdue)
Sneha Rao
Rao Clinics
₹75,000
Won
1 - ₹1,20,000
Vikram Singh
Singh Motors
₹1,20,000
02Outreach
Send a campaign and see who replied.
Write one email, personalise it with each lead's name and company, and send it from your own mailbox. Replies arrive in the Inbox.
Sent and failed recorded for every lead
A test email to yourself before sending
Replies matched to the lead automatically
Campaigns and Inbox
Sample data
Website offer - new leads
A quick idea for {{company}}
Sent
38
Recipients
36
Sent
2
Failed
Arjun Nair
Re: Proposal for the showroom website
10:42 AM
Priya Mehta
Re: A quick idea for Mehta Foods
09:15 AM
Rahul Sharma
Re: Following up on our call
Yesterday
03Client work
Let clients see their progress without asking.
Create projects and tasks for each client. As your team updates a task, the client's portal shows it.
Projects with tasks and due dates
Progress shown as done out of total
Clients see only their own work
Your Agency - Client Portal
Singh Motors
Sample data
Website redesign
In Progress
2 of 4 done (50%)
Design the home pageDone
Build the product pagesDone
Set up the payment gatewayIn Progress
Write the launch contentPending
04Billing
Raise an invoice in a minute, and know what is unpaid.
Add line items and a tax percentage, and the totals are worked out for you. Numbers are assigned automatically and unpaid invoices turn Overdue after their due date.
Printable invoice with your details
Outstanding, overdue and received totals
Clients find their invoices in the portal
Invoice
INV-0007
Sample dataUnpaid
From
Your Agency
Billed to
Singh Motors
Website redesign - milestone 2₹60,000
Hosting (12 months)₹6,000
Subtotal
₹66,000
Tax (18%)
₹11,880
Total
₹77,880
Your client sees this invoice in their portal
Solutions
One workspace for the whole client journey.
Each part does one job well, and they all share the same leads and clients.
Leads
Every enquiry in one list
Add or import leads with status, source, owner, expected value and a next follow-up date.
Deals
Your pipeline at a glance
A board of every lead by stage. Drag a card to move it forward.
Follow-ups
Nothing slips through
Overdue, today and upcoming follow-ups, with a history of what was done.
Campaigns and Inbox
Outreach with replies
Email campaigns from your own mailbox, and replies from leads in one inbox.
Automations
Rules that work for you
When a lead is added, replies or is won, or a follow-up or invoice is overdue, do the next step automatically.
Clients and Projects
Delivery your client can see
Projects and tasks per client, with progress shown in their own portal.
Invoices and Reports
Know what you are owed
Invoices with tax and due dates, plus reports on sources, campaigns and each client.
Quick answers to the questions we get the most. Can't find yours? Visit the Help Centre or contact us.
Vridesk is a CRM for agencies. It keeps your leads, follow-ups, email campaigns, replies, clients, projects and invoices in one workspace, and gives each of your clients a portal where they can see how their work is going.
Agencies and service businesses that win clients, deliver projects for them and bill them - and want sales, delivery and billing in one place instead of spreadsheets and separate tools.
Sign up with your name, email and a password and you get 7 days of full access - no card needed to start. When the trial ends, the workspace is locked until you choose a plan; your data isn't deleted.
You connect your own mailbox once in Settings (your email address, its password and your provider's mail servers). Campaigns and automation emails are then sent from that address, and replies from your leads appear in the Inbox. Until a mailbox is connected, Campaigns and the Inbox stay switched off.
You set a portal password for a client and share it with them. In the portal they see their own projects, each task with its status, and their invoices. It is view-only, they never see another client's work, and draft invoices stay hidden.
The workspace owner adds team members directly from the Team page with a name, email and password - no invite email is sent. A member can use the whole CRM of your workspace unless you give them a role that limits it; only the owner manages the team, roles, the mailbox and the plan.
Yes. Every lead, client, project, invoice and campaign belongs to one workspace, and no other agency can open it. Passwords are hashed with argon2id, the mailbox password you connect is stored encrypted, and every sign-in is a per-device session you can end at any time.
Yes. Upload a CSV on the Leads page; you see a preview of which rows will be imported and which will be skipped before anything is saved. Leads whose email already exists are skipped.
Yes. Choose or change your plan from the Subscription page inside Vridesk. Starter, Growth and Scale differ by how many team members you can add; every plan includes the whole CRM.
Let's Connect
Get in touch with the Vridesk team and take the first step toward running your agency from one place.