The Story
Vridesk did not start with a pitch deck. It started inside an agency. Sonu Darv, the founder of Vriyox, needed a simple answer to two questions that came up every day: which lead needs a follow-up today, and how much of each client's work is still pending.
The answers were spread across spreadsheets, an email inbox and chat threads. Leads went quiet because nobody remembered to follow up. Clients asked for status updates that took time to put together. Vridesk was built to close that gap.
From Support Desk to Software
Sonu began his career as a Customer Support Executive, moved into data analysis, taught himself software development in his free time, and went on to lead an operations team. Each role showed the same thing from a different side: the information usually exists, but the people who need it cannot see it at the right moment.
Built for Our Own Agency First
Vridesk was built to run Vriyox's own leads, outreach and client work, and it is open to any agency owner who wants the same: register, and you get your own separate workspace.
What It Is
Vridesk is a multi-tenant CRM for agencies and service businesses. It is not a website builder, an ad tool or an accounting package. It is the system your team opens every day to win clients, deliver their work and bill them.
The Whole Client Journey, One Platform
Every part shares the same leads and clients, so nothing has to be copied from one tool to another.
Leads hold every enquiry with its status, source, owner and next follow-up date, and the Deals board shows them by stage. Follow-ups lists what is overdue, due today and coming up. Campaigns send email from your own mailbox, and the Inbox collects the replies. Automations take care of repeat steps. Clients and Projects track the work you are delivering, Invoices track what you are owed, and the Client Portal shows each client their own progress.
Built for the Whole Team
The owner adds team members, and everyone works on the same leads, clients and projects. Only the owner manages the team, the connected mailbox and the plan.
Multi-Tenant by Design
Every agency that signs up gets its own isolated workspace. Each lead, client, project, invoice and campaign belongs to one workspace, and no other agency can open it.
The Journey
Vridesk was built by someone who has done the work it is meant to support. Each step below shaped a part of the product.
- 01
Customer Support Executive
Where Sonu started - learning how businesses really work and solving customer problems first-hand.
- 02
Data Analyst
Working with business data, reports, and daily operations - seeing the numbers behind every decision.
- 03
Software Developer
Self-taught in his free time, learning new technologies to build software that solves real business problems.
- 04
Operations Team Leader
Leading day-to-day operations and seeing how much of a team's time goes into chasing updates.
- 05
Founder, Vriyox
Running an agency made the need clear: one place to track leads, follow up on time, and show clients what is pending.
Why Different
There is no shortage of CRMs. Most stop at the sale. An agency's work starts there.
Sales and Delivery Together
Vridesk carries on after a lead is won: the same workspace holds the client, their projects and tasks, and their invoices.
Your Clients Get a Login Too
Each client can sign in to a portal and see their projects, every task with its status, and their invoices. They see only their own work, and they cannot change anything.
Email From Your Own Address
You connect your own mailbox, so campaigns go out in your name and replies come back to you. Vridesk matches each reply to the lead who sent it.
Security and Isolation at the Core
Every workspace's data is kept separate. Passwords are hashed with argon2id, the mailbox password you connect is stored encrypted, and sign-ins are per-device sessions - so logging out of all devices really ends every session.
What We Believe
Clarity Over Clutter
One place for the whole client journey. The first screen tells you what needs attention today.
Nothing Should Depend on Memory
Follow-up dates, due dates and overdue flags are worked out for you, and automations handle the steps you would otherwise have to remember.
Clients Deserve to See Progress
A client should not have to ask how their work is going. The portal shows it.
Honest Software
Vridesk records what actually happened: which emails were sent and which failed, which follow-ups were late, and what each automation did.
Mission
To give every agency owner and their team one clear workspace for winning clients, delivering their work and getting paid - without the chaos of disconnected tools.
If you run an agency and something is missing, tell us through the Contact page. What we build next is decided by what agencies actually need.
