Refund Policy

1.1 Trial Duration

Your free trial starts the moment your workspace is created and lasts for 7 calendar days. During this period you have full access to all features included in the plan you selected at signup.

1.2 No Charge During Trial

No payment information is required to start a trial, and no charge is collected at any point during the trial period. Because no money changes hands, there is nothing to refund if you choose not to continue.

1.3 What Happens When the Trial Ends

At the end of the 7-day trial your workspace enters a read-only state until a paid plan is activated. Your data is retained for 30 days, after which it may be permanently deleted. You will receive email reminders at 7 days, 3 days, and 1 day before expiry.

2.1 Monthly Plans

Monthly subscriptions are billed every 30 days from the date of activation. You may cancel at any time from your workspace Billing settings.

When you cancel a monthly plan, access continues until the last day of the current billing period. We do not provide prorated refunds for the unused portion of a monthly period - the remaining days are included in your final billing cycle at no extra cost.

2.2 Annual Plans

Annual subscriptions are billed once per year at a discounted rate compared to equivalent monthly billing. You may request a full refund within 14 days of the initial annual purchase.

After the 14-day window closes, annual plans are non-refundable. However, you retain full access to your workspace and all its data until the end of the paid annual term. No partial refunds are issued for months not yet used once the refund window has passed.

2.3 Plan Upgrades and Downgrades

If you upgrade to a higher plan mid-cycle, the price difference is prorated for the remainder of the current period and charged immediately. If you downgrade, the lower rate takes effect at the start of your next billing period - no credit or refund is issued for the difference in the current period.

3.1 Eligible for a Refund

• Annual plan cancelled within 14 days of the initial purchase - full refund.
• Duplicate charge caused by a billing system error on our side.
• Charge made after a documented and confirmed cancellation request.
• Technical outage exceeding 72 consecutive hours that prevented all use of the platform, subject to review.

3.2 Not Eligible for a Refund

• Monthly plan cancellations - unused days in the current period are not refunded.
• Annual plan cancellations made after the 14-day refund window.
• Failure to use the product, or dissatisfaction with features that were accurately described at the time of purchase.
• Accounts suspended or terminated for violating our Terms of Service.
• Add-ons or one-time purchases, unless explicitly stated otherwise at the time of purchase.
• Refund requests submitted without proof of purchase or account verification.

4.1 Submission Process

Send an email to vridesk@vriyox.com with the subject line "Refund Request - [your account email]". Include the following in the body of your message:

• The email address associated with your Vridesk account.
• Your workspace name or Organisation ID (visible in Settings > Account).
• The date of the charge you are disputing.
• A brief description of the reason for your request.

4.2 Review and Approval

Our team will acknowledge your request within 2 business days. We may ask for additional information to verify your identity or confirm the details of the charge. Once all required information is received, a decision is typically communicated within 5 business days.

4.3 Processing Time

Approved refunds are returned to the original payment method used at the time of purchase. Please allow 5-10 business days for the amount to appear in your account, depending on your bank or card issuer. Vridesk is not responsible for delays caused by your financial institution.

5.1 How to Cancel

You can cancel your subscription at any time from Settings > Billing inside your Vridesk workspace. No cancellation fee applies. Alternatively, contact us at vridesk@vriyox.com to request cancellation on your behalf.

5.2 Effect of Cancellation

Cancellation stops the next renewal charge. Your workspace remains fully active until the end of the current billing period. After that, the workspace moves to read-only mode and your data is retained for 30 days before permanent deletion.

5.3 Reactivation

You may reactivate your workspace at any time within the 30-day retention window by subscribing to any paid plan on our Pricing page. All your data will be restored exactly as it was at the time of cancellation.

6.1 Contact Us First

If you do not recognise a charge from Vridesk, please contact us before filing a dispute with your bank. Most issues - such as a forgotten renewal or a charge appearing under an unfamiliar company name - can be resolved quickly without the need for a formal chargeback.

6.2 Chargeback Policy

Filing a chargeback without first contacting us may result in the immediate suspension of your workspace pending investigation. If a chargeback is filed and subsequently reversed in our favour, any outstanding balance plus a dispute-handling fee may be charged before the account is reinstated. We cooperate fully with payment processors and financial institutions.

7.1 Terms of Service Violations

Accounts terminated for violating our Terms of Service are not entitled to a refund for any unused portion of a subscription, regardless of plan type or time remaining.

7.2 Legal Requirements

Nothing in this policy limits any statutory rights you may have under applicable consumer protection law. Where local legislation grants you rights that cannot be contractually waived - such as a mandatory cooling-off period - those rights take precedence over the terms stated here.

7.3 Discretionary Review

We review every request on its own merits and reserve the right to issue a refund or credit outside the standard criteria in exceptional circumstances. This discretion does not create an obligation to grant future requests under similar circumstances.